Our “stuff” includes

  • Facilitation: meetings, conferences, public consultation, stakeholder engagement
  • Change Management: project leadership, performance conversations
  • Training: Facilitation, Change and Innovation, Performance Management
  • Leadership development programs customised for organisations or across sectors
  • Getting into action on commitments and agreements

Get to know us and our approach with a short workshop


Advice and resources on Facilitation



The make stuff happen TOOLBOX

We have a robust repertoire of tools to deliver results, based on extensive testing and problem solving in organisation, such as:

The Stakeholder Wheel – dialogue on different stakeholders perspectives

Conversation Cafe – intensive small group discussion processes to develop project ideas, strategies, directions (and we have applied variations of this in different contexts eg the Strategy Cafe for strategic planning sessions)

The Continuum – simple kinaesthetic exercises to quickly see where a group is up to

The Team Challenge – a highly energetic project development process

Future Perfect – thinking into the desired future and measuring progress

Theory U – a design for managing complex and uncertain futures


ideasWe promise a high energy, high impact experience to bring specific benefits to your team or organisation. make stuff happen can give you a workshop that will make a difference. From a two-hour introduction, to longer term change programs across whole organisations and over longer periods of time we work in ways that initiate and support change.

In addition to the workshops below we also offer SHORT WORKSHOPS – spend two hours making stuff happen for your organisation.

Conversations for Performance – a half-day workshop on conducting feedback conversations, how to give (and just as importantly) receive feedback on performance. The Great Australian non-conversation. Read this post from our blog

Inside Out Leadership – a program to support and develop leadership skills in emerging and to refresh experienced leaders, over a time frame of 6 to 8 months, using action based learning, we cover

  • Generating collaboration – run great meetings that get results, tools and processes for effective meetings.
  • Thinking on your feet – practice real skills in improvisation
  • Doing change – knowing yourself and working with difference
  • Figuring it out – analysis of driving forces and reluctant stakeholders, creative problem solving
  • Skills for managing change – communication, participation, standing up and speaking out
  • Networking – it’s not just schmoozing, it’s about building momentum.
  • Tell your story – build an authentic narrative, turn jargon and business babble into language that brings people alive. Make more sense to more people, be direct, see instant results.


sustainabilityThe Sustainability Snapshot – for small to medium enterprises that want to save money and do the right thing, we have the tools and experience to help with

  • initial measurement – where are you on the ladder?
  • identifying the low-hanging fruit – most companies can find and implement changes that will affect the bottom line quickly with low expenditure
  • engaging your staff – tools and strategy for change
  • creating strategies for improvement
  • networking with others for mutual benefit


Make Groups Happen – build that team with meaningful interaction and commitment, create engagement AND results.

  • Problem solving – Use improvisation techniques in groups to stimulate engagement and find fresh eyes on old problems
  • Harness difference – navigating differences in thinking and perspective can be challenging; harnessing difference can lift an idea, a team, or a whole business to a new level.
  • Do conflict better – What does unhealthy conflict do? What does conflict avoidance cost? Build norms for healthy approaches to difference and conflict



groupsFacilitation Skills – one and two day workshops

Is your common experience of meetings boredom and time wasting? Do you and your colleagues often seem to work at cross-purposes?

We can help you make your time count: leading dynamic discussions, influencing and inspiring groups, making conflict work for you, getting great results.

Attend our one day course “Facilitation Essentials” or two-day course “Face2Face: Engaging People in Groups”. Build your capacity to:

  • Run purposeful meetings, clarify expectations, use techniques that fit your purpose
  • Find out why facilitation is such a valuable skill
  • Make the fundamental distinction between content and process – what is the meeting about and how is it being conducted
  • How to engage participants in spirited interaction and robust conversation
  • Build dialogue between participants – find and expand the common ground


skillsFacilitation – 2. advanced facilitation skills

This is an opportunity for people with some facilitation experience to hone your skills and build your confidence. The course is designed to improve your ability to get results from your client groups.

  • Session design and planning – designing for purpose, closing the distance between the client’s expectations and the reality of the group
  • Experiential techniques – improvisation, kinaesthetic activity, storylines
  • Dealing with difficult people – power in groups
  • Make conflict work for you – develop a robust approach to healthy conflict
  • Know what to do when the meeting goes ‘pear-shaped’
  • Asking good questions – complex, provocative, high quality prompts
  • Proactive engagement with your client and participants – testing assumptions, fine tuning the agenda
  • Decision making tools and approaches


“Influencing skills for change agents”

  • Engender purpose and confidence in others
  • Influence groups and individuals without manipulation
  • Create openness, options and movement amidst the doom and gloom,
  • Be coherent, flexible and engaging with diverse groups


spring“Strategic Change Management”

  • Paradigms for Change – what you see determines what you do and what results you get
  • The three stages of change: prepare, engage, persist.
  • The personal, the social and the systemic. Putting them all together.

“Conversations for Performance

  • Practice the ‘crucial conversations’ that can challenge staff performance
  • How to give (and just as importantly) receive feedback on performance


“Resilience in the face of change”

  • Build your resilience in ‘tricky’ situations
  • Be proactive – step out, step up
  • Managing transitions, the hard part of change.
  • Managing priorities when there is never enough time

“I love meetings”

“I love meetings” said my then 14 year old daughter, coming home from her first Youth Council. I was shocked. I go to too many meetings. Meetings where time is wasted, energy is low, the same old stuff gets hashed over. I had forgotten something really important. Groups are powerful. They grant recognition and belonging. They are are a rich source of ideas. They create new things.
Read More

Toughing out the touchie-feelies

From time to time I encounter people who characterise what I do as ‘touchy-feely’ – often without having any direct experience of what I actually do. This has caused me to reflect on the issues raised by the use of this and similar phrases. The key issue is power. Touchy-feely is a derisive term which I suspect is linked to gender, and is code for “don’t be such a girl.” (I wonder if male facilitators encounter this
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Teaching Theory U

I was trying to explain Otto Scharmer’s Theory U to a workshop group. It is heady stuff, and I was making it hard going. One table of participants, though polite, were bored and frustrated. I gave them an exercise on ‘listening’ to explore Scharmer’s ideas (open mind, open heart, open will). My colleague Chia sat with the group. Suddenly one of the participants exclaimed in astonishment at her
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Distributed leadership

In many workshops I manage, someone will come up and say: “the problem with this organisation is that the executives never listen. They don’t have a clue (or don’t care) what happens on the front line.” This complaint is neither new nor surprising. Front line staff have little experience of the the difficult decisions confronting senior staff.
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Community Consultation

We see the consultation process as part of an ongoing dialogue between the government, the community and key stakeholders. From the beginning to the end, we communicate with everyone who has a stake in the outcome to make sure the strategy fits the situation and the audience it is aimed at. Our approach is to make the engagement process accessible and attractive using a variety of tools and approaches.
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Change Management

From the executive to frontline staff the ability to change is the one constant of survival and success. We facilitate effective meetings, workshops, communications and events that make a difference to people’s ability to embrace and explore change. Smart, effective and engaging communication can make or break every kind of organisational change initiative. We help people work out: What to do How to do it How t
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Learning and Development

We develop practical skills through a tailored approach, based on design principles that work. We create an environment for discovery rather than teaching. Besides a broad range of technical skills we are really good at: Stakeholder analysis and management Leadership development programs Business planning Facilitation from the front line to the boardroom
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Business Management

Business management needs in the Nursery and Garden Industry This study revealed that business managers rated themselves as comparatively weak in strategic planning and flexibility. Less than half of the businesses had a written business plan, relatively poor at creating a clear marketing edge and comparatively poor on core financial skills including cost identification and tracking. The study concluded that there is
Read More

In praise of generalists

Our era favours specialists. Knowledge has never been so deep nor so divided. I sometimes have to defend my habit as a generalist, someone who moves across dozens of organisations, hosting conversations about many different subject areas – law, social justice, business organisation, planning, education. A facilitator has no country, often operating without a base in a specific subject discipline.
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