Our “stuff” includes

  • Facilitation: meetings, conferences, public consultation, stakeholder engagement
  • Change Management: project leadership, performance conversations
  • Training: Facilitation, Change and Innovation, Performance Management
  • Leadership development programs customised for organisations or across sectors
  • Getting into action on commitments and agreements

Get to know us and our approach with a short workshop


Advice and resources on Facilitation



The make stuff happen TOOLBOX

We have a robust repertoire of tools to deliver results, based on extensive testing and problem solving in organisation, such as:

The Stakeholder Wheel – dialogue on different stakeholders perspectives

Conversation Cafe – intensive small group discussion processes to develop project ideas, strategies, directions (and we have applied variations of this in different contexts eg the Strategy Cafe for strategic planning sessions)

The Continuum – simple kinaesthetic exercises to quickly see where a group is up to

The Team Challenge – a highly energetic project development process

Future Perfect – thinking into the desired future and measuring progress

Theory U – a design for managing complex and uncertain futures


ideasWe promise a high energy, high impact experience to bring specific benefits to your team or organisation. make stuff happen can give you a workshop that will make a difference. From a two-hour introduction, to longer term change programs across whole organisations and over longer periods of time we work in ways that initiate and support change.

In addition to the workshops below we also offer SHORT WORKSHOPS – spend two hours making stuff happen for your organisation.

Conversations for Performance – a half-day workshop on conducting feedback conversations, how to give (and just as importantly) receive feedback on performance. The Great Australian non-conversation. Read this post from our blog

Inside Out Leadership – a program to support and develop leadership skills in emerging and to refresh experienced leaders, over a time frame of 6 to 8 months, using action based learning, we cover

  • Generating collaboration – run great meetings that get results, tools and processes for effective meetings.
  • Thinking on your feet – practice real skills in improvisation
  • Doing change – knowing yourself and working with difference
  • Figuring it out – analysis of driving forces and reluctant stakeholders, creative problem solving
  • Skills for managing change – communication, participation, standing up and speaking out
  • Networking – it’s not just schmoozing, it’s about building momentum.
  • Tell your story – build an authentic narrative, turn jargon and business babble into language that brings people alive. Make more sense to more people, be direct, see instant results.


sustainabilityThe Sustainability Snapshot – for small to medium enterprises that want to save money and do the right thing, we have the tools and experience to help with

  • initial measurement – where are you on the ladder?
  • identifying the low-hanging fruit – most companies can find and implement changes that will affect the bottom line quickly with low expenditure
  • engaging your staff – tools and strategy for change
  • creating strategies for improvement
  • networking with others for mutual benefit


Make Groups Happen – build that team with meaningful interaction and commitment, create engagement AND results.

  • Problem solving – Use improvisation techniques in groups to stimulate engagement and find fresh eyes on old problems
  • Harness difference – navigating differences in thinking and perspective can be challenging; harnessing difference can lift an idea, a team, or a whole business to a new level.
  • Do conflict better – What does unhealthy conflict do? What does conflict avoidance cost? Build norms for healthy approaches to difference and conflict



groupsFacilitation Skills – one and two day workshops

Is your common experience of meetings boredom and time wasting? Do you and your colleagues often seem to work at cross-purposes?

We can help you make your time count: leading dynamic discussions, influencing and inspiring groups, making conflict work for you, getting great results.

Attend our one day course “Facilitation Essentials” or two-day course “Face2Face: Engaging People in Groups”. Build your capacity to:

  • Run purposeful meetings, clarify expectations, use techniques that fit your purpose
  • Find out why facilitation is such a valuable skill
  • Make the fundamental distinction between content and process – what is the meeting about and how is it being conducted
  • How to engage participants in spirited interaction and robust conversation
  • Build dialogue between participants – find and expand the common ground


skillsFacilitation – 2. advanced facilitation skills

This is an opportunity for people with some facilitation experience to hone your skills and build your confidence. The course is designed to improve your ability to get results from your client groups.

  • Session design and planning – designing for purpose, closing the distance between the client’s expectations and the reality of the group
  • Experiential techniques – improvisation, kinaesthetic activity, storylines
  • Dealing with difficult people – power in groups
  • Make conflict work for you – develop a robust approach to healthy conflict
  • Know what to do when the meeting goes ‘pear-shaped’
  • Asking good questions – complex, provocative, high quality prompts
  • Proactive engagement with your client and participants – testing assumptions, fine tuning the agenda
  • Decision making tools and approaches


“Influencing skills for change agents”

  • Engender purpose and confidence in others
  • Influence groups and individuals without manipulation
  • Create openness, options and movement amidst the doom and gloom,
  • Be coherent, flexible and engaging with diverse groups


spring“Strategic Change Management”

  • Paradigms for Change – what you see determines what you do and what results you get
  • The three stages of change: prepare, engage, persist.
  • The personal, the social and the systemic. Putting them all together.

“Conversations for Performance

  • Practice the ‘crucial conversations’ that can challenge staff performance
  • How to give (and just as importantly) receive feedback on performance


“Resilience in the face of change”

  • Build your resilience in ‘tricky’ situations
  • Be proactive – step out, step up
  • Managing transitions, the hard part of change.
  • Managing priorities when there is never enough time

Managing Oneself – Lessons in and from facilitation

Managing oneself might be the greatest challenge in facilitation (and the most interesting opportunity for personal and professional growth).   When things go wrong it is never easy.  A woman in my training class, who had a persistent stance of opposition and bewilderment, commented that a good trainer should be able to pitch to the lowest skill level in the class. It was an attack and an invitation. The comment
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Neutral! Are you joking?

Professional facilitators are meant to be independent. They are not partisan participants in the difficult conversations they host. This independence translates as neutrality on the issues in contention. In circumstances where there are not necessarily polarised positions, this neutrality also means that the facilitator does not introduce her own ideas into the conversation. The role is to support the group to shape
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Circle of influence, circle of concern – A tool

There are times when individuals or teams get overwhelmed by concerns about looming events – restructures, change initiatives, job insecurity. People may be feeling powerless and demoralised. This activity aims to help focus people on aspects of work over which they have some control. And defuse unproductive concerns. It can take 15–40 mins depending on the scale and intensity of the concerns. 1. Prepare a large flip
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Keep a light touch

“Each time a facilitator does something for a group, he or she deprives others of a chance to be responsible.” – Janoff and Weisbord A number of times in this text, I have offered gentle advice about keeping a ‘light touch’. There are so many layers beneath the apparent simplicity of this advice. When teaching facilitation I often advise students to keep a ‘light touch’. There are so many layers beneath the app
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But it’s just a meeting

In my facilitation courses I introduce students to all sorts of tools to make their meetings more stimulating, and more engaging. I have managed to get up to nine headings including items such as checking expectations, changing pace, framing the culture, shifting the levels of interaction (individual, pair, small group, plenary), structured stimulus activities. Specific ideas underneath these headings include stand-u
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Dealing with difficult people

When times get tough… While there are some toxic people in the world – people who will disrupt or sabotage a meeting under any circumstances – these are rare. Most ‘difficult’ people are difficult for a reason.  In the most basic terms, they expect or experience not being heard.  Returning to the opening page of this book (’Thinking big and thinking simple’),  they come into a conversation unable to
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Management myths

Authenticity is a myth, planning is abstract idealism, facilitation is a fool’s game, and don’t even mention mindfulness. As a natural-born masochist, I enjoy having my assumptions shattered. That’s what I do in my spare time. So a few months ago I went to a two day workshop on Complexity Science. Searching for interesting approaches to dialogue and meaningful conversations, I had fallen upon Ralph Stacey’s assertion
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Facilitation Essentials

Course detail The ‘why’ of facilitation • The power of the group • Roles and skills of facilitators • The language of facilitation • A simple model – from conversation to dialogue • The fundamental distinction between content and process.Why facilitators don’t have to be subject experts • Balancing the known and the unknown Planning and preparation – the three P’s Purpose • Design for purpose – starting with th
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There are only three types of meetings in the whole wide world

There are only three types of meetings in the world and here is why. I invite you to join me in a bold exercise to get clarity and simplicity into the craft of meeting design. How do you create an appropriate agenda for diverse circumstances? If you haven’t go the patience to work through the steps with me, just skip to the table at the end of this blog. Dorothy Strachan, in her excellent book on Process Design for f
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